Frequently asked
questions.

Pick the event you're interested in, add the tickets to your cart and pay for the order. Once the payment is settled we'll email you the tickets, and you'll also find them in your GoodTicket account.

No. You can buy without registering. An account, however, lets you buy faster, manage your orders and keep all your tickets in one place.

We send the tickets to the email address given at checkout. If you have a GoodTicket account, you'll also find all of them under your orders.

First check your Spam, Promotions or Updates folder. If the message still isn't there, contact us at info@goodticket.pl – we'll be happy to help.

We accept the most popular online payment methods, including BLIK, instant bank transfers and payment cards.

A refund is possible only if the event is cancelled or one of its essential details changes, such as the date or the venue. In other circumstances the ticket is non-refundable. You'll find the refund terms on the event page and in the terms and conditions.

You can file a complaint by contacting us at info@goodticket.pl. We review every case individually and in line with applicable regulations.

If anything about the event changes, we'll let you know by email. The organiser will provide the details on refunds or on whether existing tickets remain valid.

Some events require named tickets. This is always stated in the event description before you buy.

Yes. Every ticket can be shown on your phone screen.

Yes. How many tickets you can buy depends on the sales rules set by the organiser.

If you bought it while logged in, you'll find it in your GoodTicket account. Otherwise contact us – we'll help you get access to it again.

No. GoodTicket is a ticketing platform and sells tickets on behalf of event organisers. The organiser is named on the event page.

If you haven't found the answer to your question, write to us at info@goodticket.pl. We'll reply as soon as we can.